Health: Does a patient know best?

Does a patient know best? in healthy blog. Laura Landro, WSJ, Nov 7, 2011, says come next fall, hospitals can lose 1% of their Medicare payment if they miss quality care goals or patients give them a bad rap.Thus—hospitals are putting personnel through customer-service training.Patients like cleanliness, quiet and someone who listens.The hospitals are therefore adding massage, reflexology and concerts.Some hospitals are also instituting a program I heard about decades ago—HEART. This stands

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